At Wilson Sales Store, we’re committed to delivering top-quality baseball and softball equipment to players and coaches worldwide. Our comprehensive shipping and returns policy ensures you can shop with confidence, knowing we’ve got you covered from delivery to returns.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
- Standard Shipping (A$12.95): Delivered via DHL or FedEx with estimated delivery in 10-15 business days after dispatch.
- Free Shipping: Available for orders over A$50, delivered via EMS with estimated delivery in 15-25 business days after dispatch.
Note: We ship globally except to Asia and some remote locations. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
We want you to be completely satisfied with your baseball or softball equipment. If you’re not happy with your purchase, our straightforward returns process makes it easy to get what you need.
Eligibility for Returns
To qualify for a return or exchange:
- You must initiate the return within 15 days of receiving your item
- The item must be unused and in its original packaging with all tags attached
- Proof of purchase is required (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following products:
- Adult Batting Gloves
- Girls Batting Gloves
- Batting Gloves (all types)
- Cups (protective gear)
These items may only be returned if they arrive defective or damaged.
How to Return or Exchange an Item
Step 1: Submit Your Return/Exchange Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Wilson Sales Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) to return/exchange: [Product Name, Size, Color if applicable]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for
Please advise on the next steps.
Regards,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Return Authorization
Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without this authorization.
Step 3: Package and Ship Your Return
Securely package the item(s) in their original packaging and include:
- The RMA number clearly visible on the outside of the package
- A copy of your order confirmation or receipt
Ship your return to:
Wilson Sales Store Returns Department44 Moores Drive
NEDLANDS, AU 6009
Australia
Step 4: Processing Your Return
Once we receive your return, our quality team will inspect the item(s) within 3-5 business days. We will notify you via email once your return is processed.
Refund Information
If your return is approved:
- Refund Method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing:
- Credit card refunds: 5-10 business days after processing
- PayPal refunds: 3-5 business days after processing
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
Exchange Process
For exchanges:
- Follow the standard return process above
- In your request, specify the replacement item you want (must be of equal or greater value)
- We will ship your replacement item once the return is received and approved
- For items of greater value, you’ll need to pay the difference
- Exchange shipping is free for customers in eligible regions
Damaged or Defective Items
If your baseball or softball equipment arrives damaged or defective:
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damage/defect and packaging
- We will arrange a free return label and expedite your replacement
Need Help?
Our customer service team is here to help with any questions about shipping, returns or exchanges for your baseball or softball gear.
Contact us at:
- Email: [email protected]
- Business Hours: Monday-Friday, 9am-5pm AWST
Note: This policy applies only to purchases made directly through getbatdealshere.com. For items purchased through third-party retailers, please contact them directly for their return policies.