Returns & Exchanges

At Wilson Sales Store, we take pride in providing high-quality baseball and softball equipment to players and coaches worldwide. We want you to be completely satisfied with your purchase of our bats, gloves, protective gear, and accessories. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy makes it easy to get what you need.

Who Can Return Items?

Our returns policy applies to customers across our global service areas (excluding Asia and some remote locations). To be eligible for a return or exchange:

• You must initiate the return within 15 days of receiving your item
• The item must be unused and in its original packaging with all tags attached
• Proof of purchase is required (order number or receipt)

How to Return or Exchange an Item

Step 1: Submit Your Return/Exchange Request

Email our customer service team at [email protected] with the following information (you may use our template below):

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Wilson Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange: [Product Name, Size, Color if applicable]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for

Quick View

Baseball

All-Star Anvil™ Weighted Catchers Training Glove – 33.5″

$98.99

/Store credit]

Please advise on the next steps.

Regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging and include:

• The RMA number clearly visible on the outside of the package
• A copy of your order confirmation or receipt

Ship your return to:

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the item(s) within 3-5 business days. We will notify you via email once your return is processed.

Refund Information

If your return is approved:

• Refund Method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  • Credit card refunds: 5-10 business days after processing
  • PayPal refunds: 3-5 business days after processing
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Exchange Process

For exchanges:

1. Follow the standard return process above
2. In your request, specify the replacement item you want (must be of equal or greater value)
3. We will ship your replacement item once the return is received and approved
4. For items of greater value, you’ll need to pay the difference

Exchange shipping is free for customers in eligible regions.

Damaged or Defective Items

If your baseball or softball equipment arrives damaged or defective:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect and packaging
• We will arrange a free return label and expedite your replacement

Questions?

Our customer service team is here to help with any questions about returns or exchanges for your baseball or softball gear. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm AWST

Note: This policy applies only to purchases made directly through getbatdealshere.com. For items purchased through third-party retailers, please contact them directly for their return policies.