Welcome to Wilson Sales Store’s FAQ section! We’re here to help with all your baseball and softball gear questions. Whether you’re a serious player stocking up for the season or a parent equipping your young athlete, we’ve got you covered with fast, reliable service.
Product Questions
What types of baseball and softball equipment do you sell?
We specialize in high-performance gear for players of all levels. Our range includes:
- Bats (BBCOR, Fastpitch Softball)
- Batting gloves (Adult, Girls)
- Protective gear (Helmets, Catcher’s Gear, Elbow Guards, Leg Guards, Cups)
- Accessories (Arm Sleeves, Eye Black, Bat Accessories)
- Bags & Backpacks
- And much more!
How do I choose the right bat size?
The right bat depends on your height, weight, and league requirements. We recommend checking our sizing charts for each bat category (BBCOR, Fastpitch, etc.). If you need personalized advice, email our gear experts at [email protected].
Do you sell team equipment in bulk?
Yes! We offer special pricing for team orders. Contact us at [email protected] with your requirements and we’ll prepare a customized quote.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
During checkout, you’ll have the option to create an account. This lets you track orders, save your shipping details, and view order history. We never share your information with third parties.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.
Shipping & Delivery
Where do you ship?
We ship worldwide to most locations (excluding some remote areas in Asia and other select regions). Our Australian players enjoy particularly fast delivery times from our Nedlands warehouse.
What are my shipping options?
We offer two reliable services:
- Standard Shipping (DHL/FedEx): $12.95 AUD, delivery in 10-15 days after dispatch
- Free Shipping (EMS): For orders over $50 AUD, delivery in 15-25 days after dispatch
How long does order processing take?
We process orders within 1-2 business days. You’ll receive a confirmation email with tracking details once your order ships. During peak seasons (like pre-season), processing may take slightly longer.
Can I track my order?
Absolutely! We’ll send you a tracking number as soon as your order ships. Click the link in your shipping confirmation email or visit the carrier’s website to follow your gear’s journey to your field.
Returns & Exchanges
What’s your return policy?
We stand behind our gear with a 15-day return policy from the date of delivery. Items must be unused and in original packaging with all tags attached. Some exceptions apply for hygiene reasons (like cups).
How do I start a return?
Email [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address (return shipping is at customer’s expense unless the item is faulty).
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank to process the refund.
What if my gear arrives damaged?
We take great care in packaging, but if damage occurs, email us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund at no cost to you.
Still Have Questions?
Our customer service team (all baseball and softball enthusiasts!) is ready to help. Email us at [email protected] and we’ll respond within 24 hours on business days.
Wilson Sales Store
44 Moores Drive, NEDLANDS, AU 6009
Getting quality gear into players’ hands worldwide